Omni-channel helpdesk
• Route all your support tickets from Email, Whatsapp, Instagram, Facebook and Live chat directly to your helpdesk.
Automated ticket assignment
• Assign conversations to your agents as per their availability with smart fallbacks to ensure no conversation takes a back seat.
Reduce waiting time for your customers
• Provide the best customer experience by configuring quick replies across channels. Respond to messages instantly via our notifications.
Prioritize your customer
• Create conversational tags to enable tagging of conversation as per the requirement to avoid confusion and ensure speedy actions.
Equip your agents to provide quick and well-rounded service
• Use multiple filters such as Tags, Status of chat and Custom statuses
• Use the Profile Section to know the complete user history.
• Use the Orders Section to know the complete summary as well as tracking details of all the orders placed by the user on your store.